Other Finance Books

The Milkshake Moment
Overcoming Stupid Systems, Pointless Policies and Muddled Management to Realize Real Growth
Steven S. Little

Serial Number: 978-0-470-25746-3
Original Price: RM63.80
Member Price: RM51.00

The Milkshake Moment shows readers how today’s finest organizations achieve sustainable growth.  It builds upon Little’s most popular signature story from his keynote address which explains how well-intentioned “systems” meant to increase customer satisfaction actually foster the unintended consequence of increasing customer frustration. The Milkshake Moment is that instant in time when the 21st century “organizational person” realizes they are allowed to do the right thing even though that may contradict the “systems” already in place.Through this one potent illustration, Little lays groundwork for the irrefutable proposition that “stupid systems, pointless policies, and muddle management,” are the greatest barriers to any organization’s future success.  The book will then go on to point to specific engaging examples of how 21st century organizations that achieve sustainable growth manage to rise above these all-to-common, self-imposed barriers.

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